The Spa Hilton Marco Island

"I am disappointed. When I booked the room, I chose one of the most expensive ones, where it was said that it was a two-room suite with a ocean view, and I called the hotel back several times to clarify whether it had a direct ocean view. Manager was told that there are only a couple of such rooms and that the view from the apartment is directly on the sea. That was not truth in fact. And, as a licensed realtor in Florida, I know that a two-bedroom is a living room and two separate rooms. and where we were - it's called a one-room suite. 4 people are accommodated in this room with a side sea view. And at the reception desk they offered me to move even further. Also, I was charged the same amount, and the hotel sent me a check for less. We can put up with a lot, if only the description of the room coincided with what we were provided with. And this was only 2 days of rest over the last year, which we carefully selected and made a mistake in choosing. We offered to pay extra for a better view, but the half-empty hotel turned out to have no rooms closer to the sea. I do not believe. Also, when I tried to contact through the booking system, where I booked the hotel, I asked clarifying questions even before the trip - I did not receive a single answer. And when we got to the hotel itself, they simply lied to me about all my clarifications. Even the price for parking was quoted as $27, which surprised me, but in fact it was $35 per day. And at 1 evening we were without hot water with two babies. And naturally there is no compensation for such inconvenience. Can't compare with hotels, where everything is really for the client. But here they just want to make money and don’t know how to make money. The good thing is we get checking 2 hours before without additional payment. And beach is really nice … everywhere. Hope my comment will change something on better side"

"I visited this spa for an 80 minute Marco Island massage that was provided by Leo and it was truly amazing!!! Following the massage I enjoyed relaxing in the steam room, sauna and the hot tub. This spa is an excellent place to unwind and treat yourself!"

"I'm at the Hilton and I just had the best experience with the bar cart. Her name is Trisha from Detroit and if you're looking for an amazing drink because I've had them by the pool, the cart blows them away. And the best part of it is Trisha and her personality could not have made the experience any better. I highly recommend you get to the beach find Trisha and her and her happy cart right away"

"Had a wonderful glow facial with Gina. She was very personable, asked questions about my specific skin concerns, and adjusted her treatments accordingly. It was very relaxing and left me feeling refreshed! I also had a signature massage with Fernando. He asked my firmness preferences and provided accordingly. Wonderfully relaxing. Spa treatments provide access to the entire spa facility for the day, including sauna, steam room, and outdoor jacuzzi."

"We have had the pleasure of staying at Hilton Marco Island for the second time. As a frequent business traveler, I often choose to stay at Hilton properties, and this particular visit has been exceptional. I must commend Carter, the pool attendant, for making our trip truly memorable. His friendly demeanor, kindness, and politeness have left a lasting positive impression. I hope you recognize the outstanding qualities of this remarkable employee."